Frequently Asked Questions

Product FAQs

Where can I purchase Chai Up products?

We are currently 100% online and you can purchase Chai Up products directly from our website. We will keep you all updated whenever we have pop ups and when we eventually make it in-store!

Is the Chai Up masala chai tea vegan / cruelty free?

Chai Up Masala chai is 100% vegetarian. No animals were harmed in the making of our products!

What are your tea bags / packaging made of?

Chai Up believes in sustainability and less plastic waste so all our packaging is made with eco-friendly materials that are 100% biodegradable.

Are your products gluten / dairy / allergen / sugar free?

The Chai Up Masala chai mix is 100% free of dairy/milk products and sugar! Adding in milk products is entirely up to the consumers’ taste and preference.

Are your products free of GMOs?

We offer the highest quality and standard of products using only all-natural ingredients.

How much caffeine is in 1 serving of Chai Up’s Masala chai tea?

Each cup of our Chai Up Masala chai tea has approximately 25 to 50 mg of caffeine depending on how much powder mix you add in water.

How many servings of Chai Up Masala chai tea is in one package?

Each regular pack of Chai Up Masala chai can make up to 10-15 cups depending on how much powder you mix in with 200 ml of hot water!

How long before a pack of Chai Up Chai Tea Masala expires?

The official expiration date varies, but to ensure freshness, once your chai mix is no longer fragrant and fresh, it’s best to no longer use it.

What is the best storage for a pack of Chai Up’s Masala chai tea?

Store your Chai Up Masala chai tea mix in a cool dry place! Make sure your storage area isn’t damp or prone to humidity to ensure the quality and freshness of tea mix. We also recommend to keep it in its packaging and make sure to seal it well after use or you can transfer the mix to an airtight container.

How To Make Chai Up Masala Chai Tea

1. Boil water.

2. Add 2 tablespoons of Chai Up powder tea blend to your favorite cup or mug and 200 ml of hot water.

3. Mix until incorporated.

4. Add milk and sugar according to your liking.

5. Sit back, relax and enjoy the taste of authentic Indian masala chai tea!

Shipping / Payment FAQ

Do you ship outside Canada / North America?

Yes! We currently ship in the North America region and are slowly working on getting Chai Up products in homes all over the world!

What are the modes of shipping?

We do air freight with our shipping company partners ensuring you get your orders as soon as possible.

What are the modes of payment?

You can check out on order using Debit/Credit cards (Mastercard, Visa), Google Pay, Apple Pay, and Interac Online.

How can I track my order?

As soon as you check out and finalize your payment, a tracking number will be sent to your email where you can see where your order is in real time.

How long does shipping take?

Shipping within the North American region will usually take 3-5 business days depending as well on product availability. Pre-orders can take up to 10-14 business days for products to arrive at your doorstep. We’ll also have express shipping at an additional cost and same day delivery within Canada!